Refund & Guarantee Policy

Last updated: October 2026

Your first order from Selvessa Labs is backed by a full 60-day, no-questions-asked money-back guarantee. If you are not satisfied with your first order for any reason, send your bottles back and we will refund the full amount you paid for that order.

How the guarantee works

• You have 60 days from your order date to request a refund.
• The guarantee applies to your first order only. Later orders are not covered.
• You must ship your bottles back to us to receive a refund. Your bottles can be empty, partially used, or unopened.
• Return shipping is paid by you, the customer.
• The refund covers the full amount you paid for your first order, including shipping.
• You do not need to explain why. If it didn’t work for you, that’s reason enough.

How to request a refund

Email our team at hi@selvessalabs.com or call +1 702-721-8194 within 60 days of your order date and let us know you would like a refund. Please include your order number if you have it, or the email address you used to place the order.

Then ship your bottles to the return address below and email us the tracking number or other proof of return shipment.

Return address: Selvessa Labs, 5155 Blue Diamond Rd, Ste 102 #2852, Las Vegas, NV 89139

We will process your refund within 3–5 business days of receiving your proof of return shipment. Refunds are issued back to the original payment method used at checkout. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

Damaged or incorrect orders

If your order arrives damaged, incomplete, or incorrect, contact us within 30 days and we will replace it at no cost. Send a photo of the damaged item if possible — it helps us improve our packaging and fulfillment process.

Cancellations before shipment

If you need to cancel an order that has not yet shipped, email us as soon as possible at hi@selvessalabs.com. We fulfill orders quickly, so cancellation is only possible before the order enters our warehouse queue.

What isn’t covered

This guarantee does not apply to:

• Refund requests made more than 60 days after your order date.
• Any order after your first order.
• Refund requests without proof of return shipment.
• Orders flagged for fraud or found to be in violation of our Terms of Service.
• Chargebacks or payment disputes filed without first contacting us. Please reach out to us directly before disputing a charge with your bank — we resolve nearly every issue faster than a chargeback can be processed, and we’re glad to help.

Questions

If any part of this policy is unclear, or if you have a specific situation that isn’t addressed here, contact us. We answer every message.

Email: hi@selvessalabs.com
Phone: +1 702-721-8194
Hours: Monday–Friday, 9am–5pm PT