Refund & Guarantee Policy

Last updated: August 2026

Every product sold by Selvessa Labs is backed by a full one-year, no-questions-asked money-back guarantee. If you are not satisfied with your purchase for any reason, we will refund your full order amount.

How the guarantee works

• You have 365 days from your order date to request a refund.
• The refund covers the full amount you paid, including shipping.
• You do not need to return the product. No returns, no reshipment fees, no restocking charges. Your bottle can be empty, partially used, or unopened — we refund either way.
• You do not need to explain why. If it didn’t work for you, that’s reason enough.

How to request a refund

Email our team at hi@selvessalabs.com or call +1 702-721-8194 and let us know you would like a refund. Please include your order number if you have it, or the email address you used to place the order.

We will process your refund within 3–5 business days of receiving your request. Refunds are issued back to the original payment method used at checkout. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

Damaged or incorrect orders

If your order arrives damaged, incomplete, or incorrect, contact us within 30 days and we will replace it at no cost. Send a photo of the damaged item if possible — it helps us improve our packaging and fulfillment process.

Cancellations before shipment

If you need to cancel an order that has not yet shipped, email us as soon as possible at hi@selvessalabs.com. We fulfill orders quickly, so cancellation is only possible before the order enters our warehouse queue.

What isn’t covered

This guarantee does not apply to:

• Refund requests made more than 365 days after your order date.
• Orders flagged for fraud or found to be in violation of our Terms of Service.
• Chargebacks or payment disputes filed without first contacting us. Please reach out to us directly before disputing a charge with your bank — we resolve nearly every issue faster than a chargeback can be processed, and we’re glad to help.

Questions

If any part of this policy is unclear, or if you have a specific situation that isn’t addressed here, contact us. We answer every message.

Email: hi@selvessalabs.com
Phone: +1 702-721-8194
Hours: Monday–Friday, 9am–5pm PT