Shipping Policy

Last updated: August 2026

All Selvessa Labs products are shipped from our fulfillment center located in the United States. We currently ship to all 50 U.S. states, including Alaska and Hawaii.

Order processing

Orders are typically processed within 1 business day of being placed. Orders placed on weekends or major holidays begin processing the following business day.

Once your order enters our fulfillment queue, you will receive a confirmation email with your order details. When your order ships, you will receive a second email with your tracking number and carrier information.

Shipping times

• Standard shipping (USPS Ground Advantage): 3–7 business days from ship date
• Alaska, Hawaii, and U.S. territories: 5–10 business days from ship date

Delivery timeframes are estimates provided by the carrier. Once a package leaves our warehouse, delivery timing is in the carrier’s hands. Weather events, holidays, and carrier operational issues can occasionally cause delays.

Shipping cost

Standard shipping is included in the price of every order. No hidden fees, no shipping upcharges at checkout.

Tracking your order

Once your order ships, you will receive an email with a tracking link. If you have not received a tracking email within 3 business days of your order, check your spam folder first, then contact us at hi@selvessalabs.com with your order number.

Delivery issues

If your package is marked as delivered but you cannot locate it, please:

1. Check with anyone else who may have accepted the package at your address.
2. Check with your neighbors — carriers sometimes leave packages next door.
3. Contact your local post office with the tracking number for more information.

If the package cannot be located after 48 hours, contact us at hi@selvessalabs.com and we will help you file a claim with the carrier or arrange a replacement.

Damaged shipments

If your order arrives damaged, please contact us within 30 days at hi@selvessalabs.com. Include a photo of the damaged item and packaging if possible. We will replace damaged items at no cost to you.

International shipping

We currently ship only within the United States. We are exploring options for international shipping and hope to expand in the future.

Address changes

If you need to update your shipping address, contact us as soon as possible at hi@selvessalabs.com. We can update the address only if the order has not yet shipped. Orders already in transit cannot be redirected.

Questions

Email: hi@selvessalabs.com
Phone: +1 702-721-8194
Hours: Monday–Friday, 9am–5pm PT